Page 37 - Annual Report 2014
P. 37
Senior management
Tan Tong Hai Kevin’s experience spans close to 30 the Best IR award (Gold) at the Singapore
years in various industries and across the Corporate Awards twice (2013 and 2010).
CEO globe. Prior to joining StarHub, he was
(Tong Hai’s profile can be found on page 20 from Intel where he worked with telecom Jeannie has over 20 years of experience
of this report.) operators, vendors and regulators on in corporate, financial, marketing and
the ecosystem for the proliferation of community communications across
Nicholas Tan broadband through wireless broadband different industries. She first commenced
access technology. Prior to Intel, he was her communications career with the Civil
CFO managing director of Pacific Internet Aviation Authority of Singapore in 1992.
Nicholas joined as CFO on 1 July 2013. Singapore and Malaysia. At a global She also held senior IR and regional
Before StarHub, he was the Senior Vice level, he was worldwide division general corporate and marketing communications
President of Corporate Planning at ST manager of Lernout & Hauspie. positions at IPACS and Singapore
Telemedia, responsible for the business Computer Systems.
oversight of subsidiaries; harnessing the Kevin received a Bachelor of Science
collective strengths of the ST Telemedia Degree in Business Administration Jeannie joined StarHub in April 2001 and
Group of companies for synergistic gains; from Pepperdine University in California helped to bring the company public in
and spearheading group knowledge and a Master Degree in International October 2004. Jeannie holds an honours
management — including financial, Management from the American Graduate degree from the University of London,
operational risk management, processes School of International Management where she majored in Economics and
and systems. Nicholas also oversees (Thunderbird). Marketing.
the overall enterprise risk management
function at ST Telemedia. Jeannie Ong Mock Pak Lum
He was also seconded to ST Telemedia’s Chief Marketing Officer Chief Technology Officer
former Indonesian subsidiary, PT Indosat Jeannie is responsible for building Pak Lum oversees the Network
Tbk, where he served as its CFO for two StarHub’s brand and corporate reputation, Engineering, SmartHub and i3 divisions.
years. There, he was instrumental in in the areas of marketing, corporate He is responsible for establishing the
the successful conclusion of a complex communications, investor relations company’s technical vision and leading all
refinancing exercise that raised almost (IR) and corporate sustainability. She aspects of technology development. He
US$1 billion from three instruments. is instrumental in charting StarHub’s also looks into the strategy for technology
marketing strategy across all marketing platforms and external partnerships, as
Nicholas holds a Bachelor of Accountancy functions and ensuring an overall well as initiatives for innovations.
from the National University of Singapore. marketing synergy and brand consistency
at every touch point. Customer value Pak Lum started his career in Hewlett
Kevin Lim management, community relations and Packard in 1984. In 1989, he joined
environmental responsibility also fall Pico Art International. With the advent
Chief Commercial Officer under her purview. of multimedia technology, he set up a
Kevin has responsibility for all customer joint venture company with Pico – GT
touch points, from direct sales and retail In marketing and branding, Jeannie Communications, to offer computer
outlets, to customer service. With the received the Silver award for Woman animation and interactive kiosks services.
integration of all customer touch points, of the Year (All Other Nations) at the
the Commercial Group sells to, delivers Asia-Pacific Stevie Awards 2014. She After that, Pak Lum moved on to head
to and supports all customers, including and her team secured Gold for Marketing 1-Net Singapore in 1997. One of his key
international and domestic carriers, Campaign of the Year – Internet/Telecom achievements was the winning of a
MNCs, SMBs, and residential and at the International Business Awards $92 million contract to host the Singapore
individual customers. 2014 and Best Partnership in Loyalty Government Data Centre for 15 years. He
Programme at the Loyalty & Engagement was also appointed the CEO of the
The Commercial Group includes Enterprise Awards 2014. They also won The Green technology arm of MediaCorp in 2002.
Business which services SMBs to MNCs; Award at the Asia Communications In 2010, he left the company to set up
the International Business team which Awards 2014 in recognition of StarHub’s an IT software company that developed
is responsible for international product significant progress in environmental middleware for cloud computing.
management, carrier sales, inter-carrier policies and programmes.
agreements and international network Pak Lum holds a Bachelor of Electrical/
strategy; the Consumer and Channel In IR, Jeannie was recognised as the Best Electronic Engineering from the National
Sales team which is responsible for IR Officer in Singapore by IR Magazine University of Singapore and a Master
StarHub’s and partner retail outlets and Awards – South East Asia thrice in Business Administration from the
direct sales; the Customer Service division consecutively in 2014, 2013 and 2012. University of California, Los Angeles.
which provides all post-sales service and She and her team received the Best IR in
support and carries out telesales; and Singapore by Asiamoney magazine in its
lastly, the Operations and Process team annual Asiamoney Corporate Governance
that oversees the smooth flow from order Poll in 2013. She and her team clinched
to billing.
34 many lives of hubbing
