Page 98 - Annual Report 2014

Freedom of association and collective bargaining Overview

G4-HR4 Operations and suppliers identified in which the right to exercise freedom of Association and collective 76
bargaining may be violated or at significant risk, an measures taken to support these rights.
76
Child labour
76
G4-HR5 Operations and suppliers identified as having significant risk for incidents of child labour, and measures
taken to contribute to the effective abolition of child labour. 85-89

Forced or compulsory labour 71

G4-HR6 Operations and suppliers identified as having significant risk for incidents of forced or compulsory labour, 70 Strategy
and measures to contribute to the elimination of all forms of forced or compulsory labour. 69

Local Communities 77
77
G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and 77
development programs. 77
69
Compliance 69
69
G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with 69 Performance
laws and regulations. 69
69
Product and Service Labelling 69
70
G4-PR5 Results or key conclusions of surveys measuring customer satisfaction conducted in the reporting period.
69
Customer Privacy 69
69
G4-PR8 Total number of substantiated complaints received regarding breaches of customer privacy and losses of
customer data.
Governance
GRI Telecommunication Sector Specific Indicators

Health and Safety Financials

IO3 Practices to ensure health and safety of field personnel involved in the installation, operation and maintenance of
masts, base stations, laying cables and other outside plant.

IO5 Compliance with ICNIRP (International Commission on Non-Ionising Radiation Protection) guidelines on
exposure to radio frequency (RF) emissions from base stations

IO7 Policies and practices on the siting of masts and transmission sites including stakeholder consultation, site
sharing and initiatives to reduce visual impacts.

IO8 Number and percentage of stand-alone sites, shared sites and sites on existing structures.

Providing Access

PA1 Policies and practices to enable the deployment of telecommunications infrastructure and access to
telecommunications products and services in remote and low population density areas

PA2 Policies and practices to overcome barriers for access and use of telecommunication products and services
including: language, culture, illiteracy, and lack of education, income, disabilities, and age. Include an explanation
of business models applied.

PA3 Policies and practices to ensure availability and reliability of telecommunications products and services and
quantify, where possible, time periods and locations of down time.

PA4 Quantify the level of availability of telecommunications products and services in areas where the organisation operates.

PA5 Number and types of telecommunications products and services provided to and used by low and no income
sectors of the population

PA6 Programmes to provide and maintain telecommunication products and services in emergency situations and for
disaster relief.

PA7 Policies and practices to manage human rights issues relating to access and use of telecommunications
products and services

PA10 Initiatives to ensure clarity of charges and tariffs

GRI Media Sector Specific Indicators

Product Responsibility

M2 Methodology for assessing and monitoring adherence to content creation values

M3 Actions taken to improve adherence to content creation values, and results obtained.

M4 Actions taken to improve performance in relation to content dissemination issues (accessibility and protection of
vulnerable audiences and informed decision making) and results obtained.

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