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110 social:
our workplace
SUSTAINABILITY
Employee Benefits Employee Satisfaction 1
2
In 2015 we enhanced the Employee Mobile We measure employee satisfaction on overall
Plan for employees, through increased HR support in terms of people initiatives and
mobile data bundle, so that they can stay policies through an annual survey. In the
connected on the go with greater ease. 2015 Annual HR Satisfaction Survey, 92%
In addition, we enhanced our Employee of the participants said that the overall HR
StarHub TV and Broadband plans to ensure performance met or exceeded expectations.
that employees enjoy greater benefits
and they can be the ambassadors of our Employee Satisfaction %
products and services. Survey
97
By experiencing our products and services 2013 92
to the fullest, the employees, as well as their 92
family and friends, will in turn help promote 2014
StarHub services and StarHub as the
preferred service provider. 2015
Benefits exclusive to StarHub’s permanent Employee satisfaction rate
employees, which temporary employees
are not eligible for, include Comprehensive Occupational Health and Safety
Health Screening, additional insurance
coverage other than Work Injury Employee safety and well-being remains
Compensation insurance coverage, leave a priority issue for us. We regularly
entitlement (except for National Service assess potential health and safety risks,
Leave), medical and dental consultation take preventive measures and increase
and/or treatment reimbursement, transport employee awareness about safety. StarHub’s
allowance, training except for the job related Workplace Safety and Health Committee
training necessary for them to perform their periodically reviews safety and health
job, claim for professional fees for joining policies, procedures and practices. Our Risk
professional associations, Long Service Assessment Team works with nominated Risk
Awards, entry passes for places of interest, Management Champions to assess risks for
and tokens for special occasions. every work activity and process carried out
at the workplace.
Other benefits for StarHub employees
include the childcare leave, paternity leave StarHub is a certified bizSafe Level 3
and eldercare leave, and access to the organisation, awarded by the Workplace
supplementary major medical insurance Safety and Health Council Singapore based
coverage to the employees’ family at very on an independent audit by a Ministry of
favourable premium negotiated with the Manpower approved bizSafe auditor.
insurance brokers.
In 2015, 87 employees were certified in the
new Office First-aid course where these first-
Human Rights aiders are trained to use automated external
defibrillator.
In line with nationally and internationally
accepted human rights principles and Health Education
labour standards, StarHub policies ban
child labour, discrimination and forced As in previous years, we continued organising
labour in own operations as well as lunch-talks and workshops throughout 2015
in supply chain. Our employees have to raise employee awareness on health
the right to freedom of association in issues. During the year, topics covered were
accordance with local laws. Our supply
chain sustainability survey includes
assessment questions relating to
protection of human rights.
