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StarHub Ltd Annual Report 2015
Our customers also have Our mission is to nurture StarHub as a inappropriate contents. Customers can Overview
the options to use a range of trusted brand through innovation, integrity use StarHub SafeSurf Online, an Internet
tools including the channel and customer service excellence. content filtering service for all computers
connected to a home network to block out
locking feature, parent Millions of businesses, homes and individuals undesirable websites.
advisory messages and rely on connectivity and entertainment
content ratings to make provided by our mobile, broadband and TV Content Values
informed choices about services. Meeting their expectations, including
viewing content carried on on service reliability, is our top priority. The Voluntary Code for Self-regulation of
our mobile or TV platforms. Mobile Content in Singapore that we jointly
Our other important priorities include developed with the other two telecom
transparency in tariffs, customer satisfaction, companies continues to guide our content Strategy
privacy protection, making telecom services policies. Our policies prohibit content that
available to all sections of society, responsible is objectionable on the grounds of public Performance
content and supply chain sustainability. interest, public morality, public security,
national harmony, or that is illegal under Governance & Sustainability
Mobile Accessibility Singapore laws.
Financials
Over the years, we have consistently Our customers also have the options to use a
maintained and achieved quality and range of tools including the channel locking
reliability of service above 99.9%. feature, parent advisory messages and
content ratings to make informed choices
Our telecom services are accessible to all about viewing content carried on our mobile
sections of society including residents and or TV platforms.
visitors in accordance with the registration
criteria set by the regulatory agencies. StarHub promotes content in all national
languages. We support art, culture and
Our approach to human rights relating to education by promoting TV programmes
the access and use of telecommunication for schools, educational TV shows, news
products and services is in line with the and information programmes; arts and
policies issued by the regulators, the cultural programmes; and drama and sports
Infocomm Development Authority (IDA) and programmes.
Media Development Authority (MDA).
In 2015, StarHub secured the second round
Cable TV Disruption of funding from the MDA under its PSB
Contestable Funds Scheme. The funding will
In May 2015, StarHub Cable Vision was help StarHub to commission over 80 hours
fined $50,000 by the MDA for a cable TV of original local productions.
disruption on 28 September 2013. The
disruption was caused by a power trip at All contents produced under the Scheme
our cable TV head-end. We have since put will incorporate PSB values, such as the
in place contingency measures. celebration of Singapore’s culture and
heritage, enhancement of racial and
Content Responsibility religious harmony, and the promotion of the
Singapore identity.
We have taken strict measures to protect
children from harmful online content. For Emergency Preparedness
example, our SafeSurf service feature
automatically blocks out harmful websites We recognise the importance of providing,
and content on both mobile devices and maintaining and swiftly recovering our
home PC. StarHub SafeSurf on Mobile is info-communications services in the
a network-based mobile Internet content event of an emergency, disaster or crisis
filtering service which allows children situation. StarHub is certified to the
the freedom to use their mobile devices ISO 22301:2013 standard for Business
to access content and information while Continuity Management (BCM).
protecting them from undesirable and
