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34
SENIOR
MANAGEMENT’S
PROFILE
Management and related Merger &
Acquisition matters. Previously, he
was Lenovo’s VP of Marketing and
Communications for Emerging Markets
Group, and was responsible for the
strategy and execution of marketing and
communications in the ASEAN, China,
Eastern Europe, Hong Kong, India, Korea,
Latin America, Middle East, Russia and
Taiwan markets.
Howie is currently the President of
Singapore Computer Society’s Executive
Council, and is also on the management
board for NUS Institute of System Science
as well as the advisory committee for
Nanyang Polytechnic School of IT and
Anderson Junior College.
Howie holds a Bachelor of Business
Administration from the National
University of Singapore, majoring
in Promotional Management and
Consumer Behaviour.
Mock Pak Lum
CTO
Pak Lum oversees the Network
Engineering, SmartHub and i3 divisions
at StarHub. He is responsible for
establishing the company’s technical
vision and leading all aspects of
technology development. He also
looks into the strategy for technology
platforms and external partnerships, as
well as initiatives for innovations.
Pak Lum started his career in Hewlett
Packard. He later joined Pico Art
International. With the advent of
multimedia technology, he set up
a joint venture company with Pico –
GT Communications, to offer computer
animation and interactive kiosks services. SVP, Customer Service Experience
After that, Pak Lum moved on to
head 1-Net Singapore. One of his key
achievements was the winning of a $92
million contract to host the Singapore
Government Data Centre. He was also
appointed the CEO of the technology
arm of MediaCorp in 2002. In 2010, he
left the company to set up an IT software Diana was instrumental in integrating the
company before joining StarHub.
Pak Lum holds a Bachelor of Electrical/
Electronic Engineering from the National
University of Singapore and a Master
in Business Administration from the
University of California, Los Angeles.
John Tan
CIO
John is responsible for charting the
strategic directions and providing
leadership in the development and
deployment of information systems. He
leads the Information Services division
and oversees operations in planning
and management, system architecture
design and governance, development
and implementation, support and
maintenance of IT infrastructure,
applications and services, to deliver
efficient business support for StarHub.
John has over 25 years in the IT industry Veronica Lai
and education sector. He was recognised
for his excellent contributions and was
awarded The Public Administration Medal
(Silver) in 2007 National Day Awards. In
2012, John became a Fellow Member
of the Singapore Computer Society, an
esteemed title bestowed in recognition of corporate secretarial matters.
his contributions to IT and the Society.
John holds a Master Degree in Business
Administration from the National
University of Singapore, a Master Degree
in Computing Science and a Bachelor
Degree of Engineering (Hons) from the
University of Newcastle Upon Tyne.
Diana Lee
Diana heads the Customer Service
team at StarHub and is responsible for
customer sales and service activities at
all touch points. Under her leadership,
StarHub’s customer service practices and
standards have won wide recognition at
the Annual Call Centre Awards by the Call Global Counsel Award 2013 and Asia
Centre Council of Singapore.
two customer service teams and systems
into one following the merger of StarHub
and SCV in 2002. Today, the single
virtual call centre provides enhanced
customer experience and convenience
through a single hotline number and
common technology. To ensure a high
level of service to customers, she also
initiated several key projects in the area of
process efficiencies, staff motivation and
customer experience in StarHub.
Prior to her role in heading the Customer
Service team, Diana was the Senior
Manager of Human Resource in SCV.
Diana has a Graduate Diploma in Financial
Management from Singapore Institute
of Management and is a Customer
Operations Performance Centre (COPC)
Certified Six Sigma High Performance
Management Techniques Specialist.
General Counsel & Company Secretary
Veronica advises the StarHub Group on all
legal aspects of operations, strategy and
compliance matters. She also supports
the Board Chairman and Directors on
During her career with StarHub, she
oversaw the legal aspects of the merger
of StarHub and SCV, StarHub’s successful
IPO and the establishment of StarHub’s $1
billion MTN Programme.
Under her leadership, the StarHub
Legal team was recognised with various
awards, including the Best Deal for
Singapore for their role in the StarHub
IPO by Asia Legal Business. Veronica
received the 2007 AsiaLaw Singapore
In-house Counsel Award by Asia Law and
Practice, and was named by ALB as one
of the Top 25 in-house counsels in Asia
in 2010. In 2013, the StarHub team won
the International Law Office’s prestigious
Pacific Counsel Award 2013, for their
work in regulatory support.