Page 67 - Annual Report 2014

sustainability report 2014

OUR STAKEHOLDERS

local communities media government
and regulators
HOW WE ENGAGE: HOW WE ENGAGE:
HOW WE ENGAGE:
Community outreach programmes, Invitations to media events, regular
corporate sponsorships. media releases and communication Regular discussions with relevant
through various channels. agencies and departments.
STAKEHOLDERS’ EXPECTATIONS:
STAKEHOLDERS’ EXPECTATIONS: STAKEHOLDERS’ EXPECTATIONS:
Support from a caring corporate citizen.
Exposure and access to company Adherence to regulations, reporting
HOW WE RESPOND: developments and news, as well of any service delivery issues as
as breaking stories on products, required by regulators, prompt
By regularly reviewing community entertainment and related content. resolution of issues.
needs, partnering with voluntary
welfare organisations (VWOs), HOW WE RESPOND: HOW WE RESPOND:
and investing in community
projects to help the needy and the By providing dedicated media By committing ourselves to comply
underprivileged. contacts, and offering timely and with applicable laws, putting in
accurate information on company place policies and procedures to
PROGRESS DURING 2014: affairs of public interest. ensure compliance.

Expanded and re-launched e-waste PROGRESS DURING 2014: PROGRESS DURING 2014:
recycling programme as RENEW
(REcycling Nation’s Electronic Media engagement remained No significant changes were
Waste), adding DHL to existing consistently strong for the reporting implemented in the reporting year.
partnership with TES-AMM. RENEW year with 66 media releases posted;
has made e-waste recycling easier outages were handled with timely PLANS FOR 2015:
for the public in Singapore with 103 responses to media and through
bins islandwide, up from 30 before social media channels. To maintain the current level
the re-launch. of dialogue with adherence to
PLANS FOR 2015: regulations, as well as prompt
PLANS FOR 2015: reporting and resolution of issues.
To maintain the current level of media
To support programmes that work engagement, with timely and accurate
towards fostering and empowering company information.
cohesive family units; to further
expand the RENEW programme.

Membership of Associations Kevin Lim, Chief Commercial Officer (CCO), holds the following
positions: a Council member of the Singapore InfoComm
StarHub continues to be a member of several national and Technology Federation, a Member of the Technology Committee
international trade forums and advocacy organisations. at the Singapore Chinese Chamber of Commerce and Industry
Our active participation in these organisations provides us (SICCI) and a Member on the Board of Advisors of the School of
opportunities to engage with a diverse range of stakeholders. Information Systems at the Singapore Management University.

From time to time, our executives contribute to trade and John Tan, Chief Information Officer, is a Fellow Member of the
advocacy organisations by holding a position on the governing Singapore Computer Society (FSCS), an esteemed title bestowed
body or participate in a committee or task force. in recognition of his contributions to IT and the Society.

For example, Jeannie Ong, StarHub’s Chief Marketing Officer Teh Chong Mien, Vice President, Enterprise Business Group is a
(CMO) and Head of Sustainability, continues to be a member of Council Member of the IT Advisory Committee of SICCI.
the Management Committee of Singapore Compact for Corporate
Social Responsibility, and is a Director of Investor Relations
Professional Association of Singapore.

64 many lives of hubbing