Page 71 - Annual Report 2014

sustainability report 2014 Our Commitments

Our • Ensure reliable access to
Marketplace telecom, broadband and TV
services.
Our mission is to nurture StarHub as a
trusted brand through innovation, integrity • Customer satisfaction
and customer service excellence. through service excellence.

68 • Protect customer privacy
and personal data.

• Creation and dissemination
of content with
responsibility

• Have safeguards to protect
children against undesirable
content.

• Ensure clarity of tariffs.

Performance Highlight

NPS for Customer
Service Consumer:

17.2%

I would like to
commend the excellent

professionalism and
superlative skills
demonstrated by

Mr Loh Tian Wei at your
customer (call) service
centre for his ability to
listen, understand and

empathise with our
predicaments.

– Monica Chung –

StarHub Customer

many lives of hubbing