Page 68 - Annual Report 2014

Overview

trade associations trade unions gnrgoousp&sa* dvocacy Strategy

HOW WE ENGAGE: HOW WE ENGAGE: HOW WE ENGAGE: Performance

Joining relevant trade associations. Dialogue with the unions. Attending conferences, meeting with Governance
interest groups, and sustainability
STAKEHOLDERS’ EXPECTATIONS: STAKEHOLDERS’ EXPECTATIONS: reporting.

Support in addressing issues facing Access to employees for promoting STAKEHOLDERS’ EXPECTATIONS:
the industry. membership and engagement with
management. Responsible business practices,
HOW WE RESPOND: reducing environmental impacts,
HOW WE RESPOND: and disclosing information about
By contributing through active sustainability performance.
membership and participating in By maintaining an open
industry forums and dialogues, communication with the union. HOW WE RESPOND:
sharing knowledge and information. We have signed a Memorandum
of Understanding (MOU) with By committing to wider sustainability
PROGRESS DURING 2014: Singapore Industrial and Services programmes that seek to harmonise
Employees’ Union which allows rank our economical, social and
No significant changes were and file employees to participate environmental goals.
implemented in the reporting year. in recreational and social activities
organised by the Union. PROGRESS DURING 2014:
PLANS FOR 2015:
PROGRESS DURING 2014: Working more closely with VWOs and
No major plans for enhanced NGOs to support programmes for
engagement have been scheduled for No significant changes were communities and environment.
the year 2015. implemented in the reporting year.
PLANS FOR 2015:
PLANS FOR 2015: Financials
To work more closely with advocacy
No major plans for enhanced groups, to reach out to less privileged
engagement have been scheduled groups and to develop RENEW.
for the year 2015.

* e.g. Singapore Compact, human rights groups, WWF.

I would like to compliment the excellent service provided
by customer care consultant Zoel Sim. To meet an urgent

request made at 12.45am, she personally delivered a
replacement SIM card to my mailbox before 7am.

Zoel even took the effort to contact me at 7.45am to
ensure I had received the SIM card and to offer to activate

the card. I am glad my contract has remained with
StarHub for the past 12 years.

– Vivien Tan –

StarHub Customer

StarHub Ltd | Annual Report 2014 65