Page 69 - Annual Report 2014

sustainability report 2014

Our Materiality Analysis

Addressing issues which are most important to sustainability consultant. There is no significant change
our business as well as to our internal and external in the material issues that we identified in the previous
stakeholders is the very basis of our approach to sustainability report. G4-23
managing sustainability. We review our material issues
every year in light of the feedback received on our We are making efforts to examine the boundary of
sustainability report, insights gathered throughout material impacts to understand where they actually
the year from our interactions with a wide variety of occur in a significant way, a study that we started
stakeholders, broader sustainability trends and the in 2014. We understand the challenges involved in
issues facing the telecom and media industries. G4-18 addressing the impacts that occur outside of our
organisation. However, we remain committed to
Staying focused on the most material economic, social addressing the impacts that occur outside of the
and environmental issues has allowed us to use our organisation wherever possible.
resources judiciously with maximum impact. In 2014,
we again reviewed our material aspects and topics Our material impacts and where they occur are
for each business division with help from an external listed below.

OUR MOST MATERIAL ASPECTS

our marketplace our workplace our environment our community our economic
impact
• Reliable access to • Employment • Energy • Local Communities
telecom services. • Emissions • Economic
(GRI Telecom Sector • Diversity and Equal • Water GRI Telecom Sector Performance
Aspect) Opportunity • Effluents and Waste Aspects:
• Access to Telecom • Indirect Economic
• Product and Service • Training and Impacts
Labelling: Customer Education Products and
Satisfaction Services/Bridging • Infrastructure
• Employee Turnover Digital Divide (GRI Telecom Sector
• Customer Privacy • Access to Content Indicators)
• Occupational Health
• Procurement and Safety
Practices

• Clarity of charges and
tariffs (GRI Telecom
Sector Aspect)

• Customer Relations
(GRI Telecom Sector
Aspect)

GRI Media Sector
Aspects:
• Content Creation

• Content
Dissemination

Read in detail > Read in detail > Read in detail > Read in detail > Read in detail >
Our marketplace: p68 Our workplace: p72 Our environment: p78 Our communities: p84 Our economic impact: p90

66 many lives of hubbing