Page 74 - Annual Report 2014

Compliance Our procurement practices include strict adherence Overview
StarHub was subjected to one fine, relating to the to the ethical code of conduct, which addresses issues
provision of printed telephone directories, during 2014. of integrity, due diligence, fairness and conflict of Strategy
We provided online telephone directories. interest in the selection of vendors, suppliers
and contractors. Performance
Supply Chain Sustainability
StarHub has four main business areas – Mobile, TV, An overview of our supply chain is illustrated below.
Broadband and Fixed Network. Bulk of our purchases
include network equipment, consumer handsets and Supplier Sustainability Survey
customer premise equipment, and media content. We strengthened our supplier engagement in 2014 by
introducing a comprehensive Supplier Sustainability
In 2014, we purchased from 1,409 suppliers. Out of Survey to improve our understanding of social and
these, 86% were local suppliers. Our total purchase environmental issues in our supply chain. The survey
during the year amounted to $684 million, up from questionnaire was sent to our top 20 suppliers who
$600 million in 2013. Local suppliers’ share in the total together accounted for 21% of the total purchases in
purchase was 91%, up from 87% in the preceding year. 2014. The survey results are presented in the chart below.

An Overview of StarHub Group Supply Chain

Business External Collaterals Soft Content IT Suppliers Own Customer Sales & After Use
Unit Suppliers Suppliers Network Premise Fulfilment
Equipment Channels Traded-in
Mobile Printers Apps Customer 2G, Mobile handsets, Governance
(of publicity/ Relationship 3G, handsets, Stores, donated
TV Programmes Management, 4G Sim cards, Exclusive handsets, Financials
marketing (content mobile Partners, take-back of
Broadband materials), Enterprise Hybrid accessories Resellers, faulty/obsolete
Fixed corporate gift providers and Planning Fibre equipment
vendors, etc. production Resource, Coaxial Set-up boxes Sales for recycling,
Network partners) Billing, (HFC), Partners, recycling of
Corporate Database, Fibre IP Cable surplus/old
Fibre Storage, modems, Direct marketing/
HFC, routers Sales, publicity
etc. Fibre IP Retail material
Customer Chain
Intranet Fibre, Premise Stores,
Office IT Fibre IP, Equipment Field
hardware Undersea Services
Cable Expendable
office

supplies

Supplier Sustainability Survey Result (%)

(Proportion of vendors with sustainability initiatives)

Environment policy statement 95
Recycling programme 100
Use renewable energy
20
Measuring environmental impacts
Environmental reporting 85
60
Social responsibility policy statement
Corporate philanthropy fund 75
Social outreach initiatives
40
Risk Management policy statement
Whistle blowing policy 85

Employee code of conduct 100
Business continuity mangagement policy
70 90
Non-discrimination policy
Freedom of association policy 75
80
Child labour policy
70
80

StarHub Ltd | Annual Report 2014 71