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StarHub Ltd Annual Report 2015

Risk Structure Risk Considerations Overview

The risk structure sets out our risk management functions, StarHub’s external environment is characterised by numerous
roles and responsibilities of key stakeholders for the challenges, including rapid technological changes, intensifying
governance of risk, as illustrated below: competition in a saturated market, growing government and
sectoral regulation, and global and domestic economy changes.

BOARD OF Our Mobile, Broadband, and Pay TV lines of business have
DIRECTORS been prioritised for in-depth risk assessments, management,
monitoring and reporting.

Risk Direct and monitor risk manaRgisekmreenptorts for evaluation Risk Levels Likelihood Levels Strategy
Committee 5. Almost Certain
MANAGEMENT Likelihood 5 4. Likely
Management Risk 3. Possible
Committee 4 2. Unlikely
1. Rare
(with Taskforces) 3
Impact Levels
Business Heads 2 5. Severe
4. Major
1 234 3. Moderate Performance
Impact 5 2. Minor
Very high (Must treat unless accepted) 1. Insignificant
High (To treat &/or monitor)
Medium (To monitor)
Low (To review annually for relevance)

StarHub’s current risk management process, which is an integral part of StarHub’s key business activities is summarised and
illustrated in the diagram below:

Mission Likelihood Levels Risk Levels Risk Organisation Governance & Sustainability
Impact Levels Structure
5
DRIVERS responses Top-tier responses IMPACTS 4
Risks 3
2
1 2345

• Risk Heat Map

DRIVERS responses Mid-tier responses IMPACTS Preemptive
Risks Escalation

• Key Risk Indicators

DRIVERS responses Micro-tier responses IMPACTS Response Level Financials
Risks 1. Effective
2. Partially effective
3. Not effective

Risk Management Training

We build and create employee risk awareness through training programmes for employees to build up competency for
managing risk through workshops, communication bulletins and other channels.