Page 84 - index
P. 84
82
RISK
MANAGEMENT
StarHub is committed Key Risks 02
to upholding high
standards of corporate 01 Customers
governance and In Singapore, fixed broadband
applying effective risk Technology, IT, Security and Resiliency and mobile networks have
management to enhance StarHub’s business as an info-communications become a widely used platform
shareholder value. service provider is dependent on the security, for access to businesses and
availability and resilience of the underlying network services on the Internet. Global
The Group faces a variety infrastructure and information systems it operates technology players, device
of internal and external on. While our network is designed to be resilient manufacturers and over-the-top
risks due to complex and robust, points of failure, network outages and content and service providers
business operations, external events (such as accidents stemming from continue to enter the highly
and the dynamic and human error and disasters beyond our control) competitive market.
competitive market in could cause an extended disruption to our network
which it operates. The services and business operations. Customers have increasing
Group recognises risk demands on network capacity,
management as an The technology evolution cycle is much shorter in including faster network speeds
optimisation of the our industry than in other industries and continuously and higher download capacity
risk-reward relationship, influences strategic decisions necessary to identify the while also being price sensitive.
within known and agreed most appropriate technology to adopt and implement,
risk appetite levels. due to the high levels of capital expenditure involved Mitigation
The Group will manage and the uncertainty of the return on investment. StarHub has put in place
or avoid situations or strategies to meet the
actions that risk having Cyber risks can potentially lead to security breaches, expectations of our customers
a negative impact on its compromise of network integrity and loss of customer to win their loyalty. Our Hubbing
reputation and brand, information, resulting in potential breaches of statutory strategy continues to evolve
network integrity and or regulatory as well as contractual obligations. to meet changing market and
business continuity. customers’ needs.
Mitigation
StarHub seeks to treat StarHub is careful in its infrastructure investments Our leading position in content
its customers reasonably to upgrade and modernise its network and IT and channel offerings is aligned
and fairly. StarHub infrastructure, expand capacity to handle growth in with our strategies to move
requires its staff to data traffic, address security issues and to control into content development and
uphold integrity. StarHub capital expenditure. Network infrastructure and internet delivery of content to
also seeks to meet information systems are kept refreshed, secured and our customers across different
applicable legal and up to date with technological changes and the ever- technical platforms. We continue
regulatory requirements. evolving technology threats. to make investments to improve
The Group is prepared our customer service excellence.
to take measured risks We have established specialised security, business Our products and services are
to seek new growth and continuity and disaster recovery functions and continuously reviewed and
pursue value-creation programmes to prevent, monitor, detect, respond improved to keep up to date with
opportunities as they and escalate incidents, as well as coordinate and technology changes and our
arise, while leveraging operate across the company to mitigate the security customers’ needs.
its current scale and and resiliency risk.
core strengths.
StarHub’s corporate risk appetite
statement as approved by the Board
