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SUSTAINABILITY

VALUE We see our role as a key contributor in building a Smart Nation where info-communications
CREATION services enrich lives, enable inclusive growth, spur economic development and help
businesses thrive.

Creating Sustainable Value For All

Strategic Areas Value Created Challenges Beneficiaries

ENVIRONMENT

Energy • Lower environmental footprint. • Cost of upgrading technology. • Shareholders
efficiency • Reduced energy cost. • Employee and customer awareness. • Environment
• Community
Climate • Lower carbon footprint. • Cost of upgrading technology.
change • New business opportunities in a low carbon economy. • Ensuring continued awareness • Shareholders
mitigation • Environment
• Resource efficiency. among employees and customers. • Community
Waste • Lower pollution.
minimisation • Mitigate regulatory risk. • Collection, segregation and tracking • Shareholders
of all waste across business. • Environment
Water • Saving water. • Community
• Building employee and customer
conservation • Employees’ pride in saving water. awareness. • Shareholders
• Environment
• Cost of disposal. • Community

• Cost of retrofitting.
• Cost of water efficient fittings.
• Creating employee awareness.

SOCIAL • Employee satisfaction. • Competition for talents. • Shareholders
Employee • Innovative problem-solving. • Continuous skills upgrading. • Employees
development • Motivated and engaged employees. • Engaging cross-generational • Local economy
• Higher productivity. • Community
Customer • Lower turnover and reduced hiring cost. workforce.
service • Developing leadership and • Shareholders
excellence • Customer retention. • Customers
• Customer loyalty. mentoring skills across
Uninterrupted • Reduced cost of new customer acquisition. management levels. • Shareholders
availability of • Avoid expensive administrative time in solving customer • Increasing competition. • Customers
services • Local economy
Access to problems by being proactive. • Cost of preventive maintenance. • Community
telecom • Investment in expanding
services for all • Trust in brand, attract and retain customers. • Shareholders
Fair market • Customer satisfaction. infrastructure. • Customers
practices • Mitigate regulatory risk. • Cost of subsidy. • Local economy
• Community
Community • Inclusive growth. • Ongoing employee training and • Employees
development • Narrowing digital divide. awareness. • Shareholders
• More resilient and stronger communities.
Employee • Building customer awareness. • Community
volunteering • Build Trust through transparency. • Complex to determine rate of return. • Employees
• Attract customers and business partners. • Shareholders
• Mitigate regulatory risk. • Identifying high impact
programmes.
• Goodwill of community.
• Stronger brand equity and respect. • Meeting employee expectations for
• More resilient, stable and stronger communities. choice of programmes.
• Trusted relations with society.
• Cost of volunteering.
• Greater employee engagement.
• Greater job satisfaction.
• Stronger community engagement.