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SUSTAINABILITY
Local Communities Media Government and Regulators
HOW WE ENGAGE: HOW WE ENGAGE: HOW WE ENGAGE:
Community outreach programmes, Media events, briefings and interviews. Regular media Regular discussions with relevant
corporate sponsorships. releases and email updates. agencies and departments.
STAKEHOLDERS’ EXPECTATIONS: STAKEHOLDERS’ EXPECTATIONS: STAKEHOLDERS’ EXPECTATIONS:
Support from a caring corporate Exposure and access to company developments Adherence to regulations, reporting
citizen. and news, as well as breaking stories on products, of any service delivery issues as
entertainment and related content. required by regulators, prompt
HOW WE RESPOND: resolution of issues.
HOW WE RESPOND:
By regularly reviewing community HOW WE RESPOND:
needs, partnering with Voluntary By providing dedicated media contacts, and offering
Welfare Organisations, and investing timely and accurate information on company affairs of By committing ourselves to comply
in community projects to help the public interest. with applicable laws, putting in place
less privileged. policies and procedures to ensure
PROGRESS DURING 2015: compliance.
PROGRESS DURING 2015:
With 50 press releases, media engagement PROGRESS DURING 2015:
Empowerment, awareness and remained consistently strong in 2015.
engaging for a cause were the No significant changes were
main themes of our various Timely announcements. Well handled implemented in the reporting year.
community engagement initiatives communications on outages through timely
during the year that involved updates on various channels including mainstream PLANS FOR 2016:
community investment, targeted media and social media.
social initiatives and employee To maintain the current level
volunteering. Please see the PLANS FOR 2016: of dialogue with adherence to
chapter on Our Community for regulations, as well as prompt
more information. To maintain the existing level of media engagement, reporting and resolution of issues.
with timely and accurate company information.
PLANS FOR 2016:
Continue to make a meaningful
difference in the community.
Membership of Associations
StarHub actively engages with several national and international trade forums and advocacy organisations
through active membership and participating as office bearers or in work groups wherever possible. Our
contribution to these organisations includes membership and participating as office bearers wherever possible.
For example, Jeannie Ong, Kevin Lim, Chief Commercial Howie Lau, Chief Marketing
StarHub’s Chief Strategic Officer of StarHub, holds the Officer, is President of Singapore
Partnership Officer and Head following positions: Council Computer Society.
of Sustainability, continues to be Member of the Singapore
a member of the Management InfoComm Technology Federation,
Committee of Global Compact and Member of the Technology
Network Singapore (formerly Committee at the Singapore
Singapore Compact), and is Chinese Chamber of Commerce
a Director of Investor Relations and Industry.
Professional Association
of Singapore.
