Page 80 - Annual Report 2014

We are committed to the continual focus on enhancing covered included Take Care of Your Stomach the TCM Overview
career development and learning for our employees and way, Feet Care, Beautiful Smiles For Life and Onsite
to drive higher employee engagement. Dental Screening, Total Beauty for Skincare, Spinal 2014 Strategy
Health Talk & Spinal Screening, Can Breast Cancer annual hr
Employee NPS be Prevented?, Health & Ergonomics, Health Carnival satisfaction
Following the implementation of NPS measurement (health related games booth and health snacks bazaar), survey
for our retail operations, the Company also launched Smoothie Making Workshop, Salad Making Workshop
the tool in late 2014 to measure employee loyalty. The and Occupational First-Aid. 92%
NPS is an index measuring the strength of “word of
mouth”, to gauge the likelihood that an employee will Our efforts led us to win a GOLD Award in the of the participants
recommend an organisation. Singapore HEALTH Award 2014, organised by Health said that the overall
Promotion Board. This Award recognises our efforts HR performance
To create the score, we have used the question “How in promoting excellent workplace health practices met or exceeded
likely are you to recommend StarHub to your family and among our employees. expectations.
friends seeking employment?” Respondents fall into one
of three categories: Detractor (0-6), Passive (7-8), and Safety for Field Staff Performance
Promoter (9-10). The NPS is calculated by subtracting We require our field staff and contractors involved in the
the percentage of Detractors from the percentage of installation, operation and maintenance of masts, base
Promoters. stations, laying cables and other outside work to adhere
to strict safety procedures.
StarHub achieved a baseline score of -26.
A detailed Code of Practice on WSH Risk Management, Governance
Occupational Health and Safety Risk Assessment, safety procedures for installation
StarHub is a certified bizSafe Level 3 organisation, of radio equipment and a disaster recovery plan are
awarded by the Workplace Safety and Health (WSH) included in our WSH system.
Council Singapore based on an independent audit by a
MOM-approved bizSafe auditor. Our contractors are required to comply with the Financials
provisions of the Workplace Safety & Health Act while
Employee safety and good health is a priority issue for undertaking work at our sites. Contractors are required
us. Our approach is to regularly assess potential health to submit a risk assessment report for necessary
and safety risks, take preventive measures and increase approval prior to carrying out any work on site.
employee awareness about safety.
There were no fatal accidents on any of our worksites
Our safety and health policies, procedures and practices in 2014. Nine minor cases were reported for Work
are periodically reviewed by StarHub’s Workplace Safety Injury Compensation. Injuries sustained included traffic
and Health Committee. We have constituted a Risk accident, and tripping and falling at the workplace.
Assessment Team which works with nominated Risk
Management Champion to assess risks for every work Siting of Masts
activity and process carried out at the workplace. Our policies and practices on the siting of masts and
transmission sites encourage stakeholder consultation,
The company intranet includes a Workplace Safety and site sharing and initiatives to reduce visual impacts.
Health portal for employees to facilitate communication
and awareness. A brief description of our sites as at the end of FY2014
is presented below:
In 2014, 45 employees were certified in the new Office
First-aid course where these first-aiders are trained to Type of Site Percentage
use an automated external defibrillator. Standalone Mobile Sites 1.2%
Shared Sites (Mobile-CAS)
Health Education Sites on Existing Structures 23.9%
We frequently organise talks and workshops to raise 74.9%
employee awareness of health issues. In 2014, topics

StarHub Ltd | Annual Report 2014 77