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SUSTAINABILITY

OUR MATERIALITY As we move toward greater focus on value creation, a key
ANALYSIS challenge is in developing an understanding of impacts, risks
and opportunities across the full spectrum of our value chain.
We have reported on our material issues from the very first To facilitate this process, we have undertaken a study of the
sustainability report. Ongoing analysis of the most significant boundaries of our material impacts to understand where they
impacts of our business operations combined with the insights actually occur.
gained from stakeholder engagements are at the core of our
value creation efforts. This essentially means we are focussed Addressing the impacts that occur outside of our organisation
on those ESG and economic issues which are most important does present multiple challenges as we may have limited or no
for our business as well as for our stakeholders. This also allows influence on some of these. Our approach is to engage with
us to use our resources judiciously to create maximum value for our suppliers and business partners to address the impacts that
shareholders and stakeholders. occur outside of the organisation wherever possible. Supplier
surveys that we started in 2014 are our efforts in this direction.
We revisit our material aspects and topics every year with the
help of experts and internal stakeholders. The review process Presented below is a summary of our material impacts and
takes into account the feedback received on our sustainability where they occur.
report, insights gathered from our engagement with a wide
variety of stakeholders, broader sustainability trends and the
issues facing the telecom and media industries.

Our Most Material Aspects

ENVIRONMENT SOCIAL ECONOMIC

• Energy Marketplace Workplace Community • Economic
• Emissions Performance
• Water • Reliable access to • Employment • Local Communities
• Effluents and Waste telecom services • Diversity and Equal • Indirect Economic
GRI Telecom Sector Impacts
(GRI Telecom Sector Aspect) Opportunity Aspects:
• Training and • Access to Telecom • Infrastructure
• Product and Service
Labelling: Customer Education Products and (GRI Telecom Sector
Satisfaction • Employee Turnover Services/Bridging Indicators)
• Occupational Health Digital Divide
• Customer Privacy
and Safety • Access to Content
• Procurement
Practices

• Clarity of Charges
and Tariffs

(GRI Telecom Sector Aspect)

• Customer Relations

(GRI Telecom Sector Aspect)

GRI Media Sector
Aspects:
• Content Creation

• Content
Dissemination

Read more on Read more on Read more on Read more on Read more on
Our Environment Our Marketplace Our Workplace Our Community Economic Performance

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